Helpscout - How to add a new company mailbox

11 STEPS

1

The first step is to open Manage Mailboxes - Help Scout and click New Mailbox

2

Type your new email address in Email Address

3

Click Mailbox Name

4

Type your mailbox name (i.e. Sample Customer Support) in Mailbox Name

5

Click Satisfaction Ratings and choose whether you want it On

6

If you don't want it, select Off.

7

Click Next Step

8

Decide it you want to add extra users, then click Next Step

9

Click Copy and paste the address into your email forwarder (found in CPANEL if using Namecheap).

10

Click Next Step

11

That's it. You're done.

Here's an interactive tutorial for the visual learners